Always make sure you have updated to the latest version of your device OS and of the game version to avoid problems.
You can try to clear the cache :
To clear the app data :
- open Adndroid's settings
- choose Applications
- find Ticket to Ride in the list
- press Force Stop
- press Clear App Data and confirm
- press the Home button
- fire up Ticket to Ride
If that does not tackle the problem, do not hesitate to get back to us.
If you have a problem, our online forum might also be a source of information. Players usually share issues and (even better) solution. Go to https://www.daysofwonder.com/forums/
You may also use the "Contact us" button or the Chat tab and contact our Client Support Service and we will try to help.