What's a My asmodee account? Why should I create one and how can I do it?

Creating a My asmodee account and being connected with it on our Apps and websites is important because it brings many features that will he...

How can I modify the information of my account? (my name, my avatar, my password…)

This can be accomplished on the Web by going to https://account.asmodee.net/profile On the left side of the page, you will find links t...

Help! I lost my My asmodee password...

There are several ways to retrieve a lost password:If you remember which e-mail you used for your My asmodee account, simply go to the Web s...

I'm confused, what is the difference between a My asmodee account and an AsmoConnect account?

There is no difference, it's in fact exactly the same account with a new name: same database, same login and password.Your account can be no...

Where can I find the Asmodee Digital legal policies?

Using all or part of the Services and/or the Content and/or the Applications implies that you accept and that you fully agree to comply with...

Could you help me regarding my Personal Data?

In accordance with the GDPR European Law, here is how to exercize your rights regarding your Personal Data:Accessing your Personal Data: con...

I want to delete my account…

If you want to delete your account for any reason, please go to your profile here At the bottom of the page, you will see the sent...

Deletion of child's account.

In the case of such a request, the legal representative must contact us directly (using the contact us button at the bottom of this page), s...

I'm a retailer and I need help with my account

Unfortunately, we are in charge of digital user's accounts.You should be able to find the appropriate contact here: https://www.fantasy...

There is missing parts in my game

Unfortunately, we are in charge of digital accounts.To get help with this issue please go to the Asmodee website of your country. ( Asmodee ...

I need help with the physical copy of the game I bought

Unfortunately, we are in charge of digital accounts.To get help with this issue please go to the Asmodee website of your country. ( Asmodee ...

The code in my boardgame doesn't work when I try to play online

It is because the code you get in your boardgames (usually on the rules book) is actually NOT a web card.This code can be register in your M...